Vantage Job Openings

We are growing Fintech company looking to expand our team.

Our office is located in Woodstock GA, with a bustling live-work-play downtown, a new outlet mall and surrounding trail network – Vantage is less than two miles from I-575 for easy access to all of Atlanta from new express lanes.

Tier II Technical Engineer

Job Description

The Tier II Technical Engineer will work directly with Lender Payment clients and the development team. Responsibilities include troubleshooting database issues, producing ad-hoc reports, serving as a support escalation point, monitoring the various server environments, working with third party partners, and providing assistance to the team as needed.

PRIMARY RESPONSIBILITIES

  • Work with support team to troubleshoot escalated issues
  • Monitor the production environment to identify issues that need attention
  • Work with third parties to design or enhance integrations
  • Conduct prospective client demos
  • Learn and understand the architecture of the Aptexx platform and its various modules
  • Write ad-hoc queries to produce reports as needed
  • Troubleshoot issues with integrations, bank settlements, etc.
  • Serve as an escalation point to the on-boarding team
  • Identify gaps in functionality and articulate solutions to these gaps
  • Assist the Q/A team on troubleshooting issues

SKILLS

  • Strong communication skills
  • Strong organizational skills
  • MYSQL/Maria Db
  • Data Design/Modeling
  • Familiarity with JSON/XML
  • Familiarity with Eclipse
  • Strong familiarity with REST services
  • Bash scripts

REQUIRED:

  • Excellent customer service skills – the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
  • Able to quickly learn systems, processes, and procedures, and grasp technical concepts
  • Excellent organizational, written and oral communication skills
  • At least two years in a customer service role
  • A strong sense of urgency
  • Detail oriented and a pattern of high level of accuracy
  • Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
  • A desire to learn, master and teach

Experience/Skills Desired (but not required): 

  • Basic understanding of how integrations work
  • Knowledge of core processors
  • Experience troubleshooting in a SaaS environment with an assertive deploy schedule

COMP & BENEFITS

  • Job Type: Full-time
  • Salary: $50,000.00 to $60,000.00 /year
  • Benefits package including health insurance

APPLY 

To apply, please email tygh@vantagecard.com

Females/Vets/Minorities/Disabled encouraged to apply.

Account Management Support

JOB DESCRIPTION

Account management responsibilities include developing strong relationships with customers and liaise between customers and cross-functional internal teams, ensure the timely and successful delivery of our solutions according to customer needs and improve the entire customer experience. Our ideal candidate is able to identify customer needs and exceed client expectations.

FUNCTIONS AND RESPONSIBILITIES

  • Operate as the lead point of contact for any and all matters specific to our customers
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Provide phone and email support for clients
  • Develop new business with existing clients and/or identify areas of improvement improve relationships and workflow
  • Board and complete set up of new merchant accounts
  • Assist with high severity requests or issue escalations as needed
  • Work as an individual or as a team to complete projects

MINIMUM QUALIFICATIONS

  • 1-3 years’ work experience as an account manager and/ or in a customer support position
  • Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Solid experience with CRM software and MS Office (particularly MS Excel)
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent verbal and written communications skills
  • Effective problem-solving skills

REQUIRED EDUCATION AND WORK EXPERIENCE

  • Bachelor’s Degree preferred or equivalent work experience
  • Experience in the payments industry is a plus
  • Experience in as an Account Manager and/ or in a Customer Support position

COMP & BENEFITS

  • Job Type: Full-time
  • Salary based on experience
  • Benefits package including health insurance

APPLY 

To apply, please email sam@vantagecard.com

Females/Vets/Minorities/Disabled encouraged to apply.