Contents tagged with customer service

  • Merchant best practices to win more billing disputes

    Merchant best practices to win more billing disputes At Vantage we work with many types of businesses to set up recurring billing for services. This work includes implementing the proper payment technology for their specific needs as well as establishing merchant services on Interchange pricing plans and managing transaction qualifications with PayView data analytics. Yet our billing clients often find that one of the most valuable services Vantage provides is in helping them establish policies to prevent and win service fee billing disputes.

    Dispute resolution starts with putting policies in place with clear communications designed to limit disputes from arising and when they do to handle them in proactive ways to prevent them from turning into chargebacks where cardholders escalate their dispute to their card issuer.

    However, inevitably, … more