Merchant Account Provider - Accept Credit Cards - Credit Card Processing |
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As a new business in this very challenging year, I'd like to take the same opportunity to say thanks to Vantage! My representative has been very patient in explaining all the charges and promptly answering any questions. We chose Vantage after spending a lot of effort and time comparing companies, and are pleased with that choice. In the oil business, margins are very thin. So we are always looking for ways to cut costs. We experienced significant cost savings by switching our merchant account to Vantage. It definitely helped the bottom line, as well as made it easier to process and track our large transactions online using their web interface. We've been pleased with Vantage. Vantage performed a detailed rate comparison of my April statement and are showing me a savings of approximately $70 per month. Their web site is very informative and they have been very helpful and knowledgeable over the telephone. They also have a link on their web site that is very helpful: http://merchantrates.com. Vantage could not make it any clearer for me. I would like to share my experience I have had with Vantage to anyone out there that is considering the need for a credit card processing company. Three years ago my business had grown to the point that I needed and wanted to start accepting credit and debit cards I let the God Lord above guide me and I sat down at my computer and started to google companies that would be of service to me. I came across Vantage within the first couple searches and I could hardly believe what I was reading. THEY WERE GIVING me advice and tips as to what to look for in a merchant card processing company. I contacted a representative was given more information and time to review everything and decide without pressure! I knew before I hung up Vantage had my business. I receive regular emails from Vantage in regards to updates and upcoming issues within the merchant card processing world and any time I call with questions I always talk to a live person!! Last year I was forced to close my business down for 4 months due to a medical condition. I called Becky at Vantage and asked if there was any chance I could close my account for that time frame and not have to pay any fees to help offset my expenses while closed. They were more than willing to do that for me, totally understanding and caring that all would go well for me.When I reopened all I had to do was send an email to her and it was instantly taken care of and I was back in the business of accepting credit cards. I am very impressed with Vantage--they offer the business attitude that I am just as important as their largest account. You see I am a florist in a small rural town of 400 people and even though I don't have thousands of dollars in transactions monthly I know that I am valued at Vantage and in very good hands. If you are looking for someone to help guide you into the next phase of your business I would highly recommend Vantage-- an honest and trustworthy company. Beth Wittrock Thank you -- and thanks for the quick turn on this. I appreciate it. We greatly appreciate your ability to pull through on such a tight schedule. Thanks again. I am swept away with the level of service I have received from your company already and I look forward to doing business with you. Jessica, thank you.... I love working with you and Steve Duby. I wanted to write to tell you that we called Vantage last week to see if you guys could set up our new CC machine, as we had a big event on Sat. At first, since it was the end of the day, we were told that it would have to wait until this week. Which we completely understood. But then, David called us back and set it up. We were very grateful and I wanted to let you know that we though David went above and beyond expectations to meet our needs. Please let him know!!! I wanted to take the opportunity to document in writing how pleased Nacine and I are with the outstanding customer service at Vantage. Jessica is a jewel, you should clone her. She is extremely knowledgeable and possesses the patience of Job. I can't remember the last time I received such personalized service. If companies copied your blueprint for customer service, there would be less phone rage, happier clients and a better bottom line for all. I hope that Jessica gets the recognition she deserves for a job very well done. Thanks again for all your help. Yea!!
I have just processed my first 3 card transactions. Thank you for your help.
I just want to say that this entire process, of applying, getting approved, setup, and starting processing was very easy. From finding you on the internet Monday mid-day, and filling out the form, thru getting approved, setup, and processing my first transactions, it took less then 48 hours. Your rates look particularly good for small volume clients, your staff was very helpful, and I would certainly recommend that anyone looking for merchant account services consider your organization. Thanks as always to you and your great team for such great customer service! I was provided outstanding technical support Friday and over the weekend by David! I cannot thank David enough for his outstanding customer service, attention to detail and professionalism. He is truly a great asset to your company and I hope he will be acknowledged for his outstanding performance. Thank you once again and Great job David! Amanda, Amanda Marion deserves acknowledgement for her outstanding customer service skills - she could actually be teaching courses on customer service! She goes above and beyond to ensure customer satisfaction and all in the most courteous manner. Kudos to her!! Thank you, again, Amanda! Hi Ryan, Thanks again for the lightning fast fulfillment. Dear Amanda: Hello Glen, We originally began using Vantage because of their competitive rates.
However, over the years I have become even more impressed with their
customer service. Our agent Dan is available 7 days a week day or night and is
usually in the store within a couple hours if there is a problem. I wish
that all of our vendors would take a page from the Vantage Card customer
service book. Steve, Amanda, Melanie, Dear Steve: Martha Dishong I am emailing you this afternoon to inform you of a delightful experience I recently had with one of your people. Her name is Becky. She was very knowledgeable about the products I was interested in. She was professional, yet cordial, and I felt comfortable dealing with her. After she had helped me figure out which machine I needed she sold me the Nurit 8000. After I told her I was doing an art showing that had neither a phone or electricity this weekend and I really needed the machine she made sure that it was expedited to me. I received it today. What a financial boost it will be for my company to be able to take credit cards over the weekend. I have dealt with people in business for over 30 years and it is my opinion that she went above and beyond the call of duty. A rarity in this day and time. Thanks Becky. Vantage Card Services and Roger Purdy are the best in the business. I have been with Roger and Vantage since I opened. He has always taken great care of us. When we need anything, Roger always answers his cell phone or calls us right back. It is nice to always get a real person and not an automated system or some helpdesk 2000 miles away who has no
idea who I am. Slope's has been using Vantage Card Services for eight years. We went with Vantage because of their competitive rates. We didn't realize just how GREAT the personal service would be. When we decided to begin accepting credit cards, Vantage Card's reputation and pricing made them the clear choice. Fifth Group uses Vantage for processing bankcards at its four restaurants and our catering company offices. We have been very pleased with their reliable service and excellent customer support. Mr. Hardison, Ted, Dear Mr. Hardison, Steve’s commitment to Vantage Card Services, Inc. and his dedication to quality customer service is something very special. Even though Antiques of Scarsdale, Inc. is a small company, he never made us feel unimportant. He was a pleasure to work with and always accessible. I am not, normally, a person who will take the time to write a letter such as this—but Steve Duby truly deserves it! His efforts in our behalf were atypical of what one normally associates with a “salesperson”. With Steve, great follow through and ongoing customer service are paramount. I though you might like to hear from an appreciative customer. Sincerely yours, We've been using Vantage for nearly two years. Great service,
quick response and deposits. Have had two different companies
give quotes on their card services and both said they were unable
to beat my Vantage rates. Our Vantage customer rep has provided excellent service over the
past ten years with my restaurant. The service that is provided is incredible. We just had a problem
the other day where the terminal memory was full and we could
no longer do any transactions. Your customer service was very professional
and with their expertise we were able to fix the problem
very quickly and efficiently. Many thanks to them. Mr. Hardison, I was amazed at how little time and effort it took on my part. Please give Steve an “atta boy!” from us and thank him for the great job! Alice It's Wonderful to call and actually speak to an individual and
not a recording. I have just spent some time at your web site reading all the valuable information. For the last three days I have been researching credit/debit card processing sites and yours is the best so far. |
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