Merchant Account Provider
- Accept Credit Cards - Credit Card Processing
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Quality Merchant Services Since 1996 |
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Merchant Accounts » Rates » Service » Terms » Solutions » Incentives » Testimonials |
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I wanted to write to tell you that we called Vantage last week to see if you guys could set up our new CC machine, as we had a big event on Sat. At first, since it was the end of the day, we were told that it would have to wait until this week. Which we completely understood. But then, David called us back and set it up. We were very grateful and I wanted to let you know that we though David went above and beyond expectations to meet our needs. Please let him know!!! I wanted to take the opportunity to document in writing how pleased Nacine and I are with the outstanding customer service at Vantage. Jessica is a jewel, you should clone her. She is extremely knowledgeable and possesses the patience of Job. I can't remember the last time I received such personalized service. If companies copied your blueprint for customer service, there would be less phone rage, happier clients and a better bottom line for all. I hope that Jessica gets the recognition she deserves for a job very well done. Thanks again for all your help. Yea!!
I have just processed my first 3 card transactions. Thank you for your help.
I just want to say that this entire process, of applying, getting approved, setup, and starting processing was very easy. From finding you on the internet Monday mid-day, and filling out the form, thru getting approved, setup, and processing my first transactions, it took less then 48 hours. Your rates look particularly good for small volume clients, your staff was very helpful, and I would certainly recommend that anyone looking for merchant account services consider your organization. Thanks as always to you and your great team for such great customer service! I was provided outstanding technical support Friday and over the weekend by David! I cannot thank David enough for his outstanding customer service, attention to detail and professionalism. He is truly a great asset to your company and I hope he will be acknowledged for his outstanding performance. Thank you once again and Great job David! Amanda, Amanda Marion deserves acknowledgement for her outstanding customer service skills - she could actually be teaching courses on customer service! She goes above and beyond to ensure customer satisfaction and all in the most courteous manner. Kudos to her!! Thank you, again, Amanda! Hi Ryan, Thanks again for the lightning fast fulfillment. Dear Amanda: Hello Glen, We originally began using Vantage because of their competitive rates.
However, over the years I have become even more impressed with their
customer service. Our agent Dan is available 7 days a week day or night and is
usually in the store within a couple hours if there is a problem. I wish
that all of our vendors would take a page from the Vantage Card customer
service book. Steve, Amanda, Melanie, Dear Steve: Martha Dishong I am emailing you this afternoon to inform you of a delightful experience I recently had with one of your people. Her name is Becky. She was very knowledgeable about the products I was interested in. She was professional, yet cordial, and I felt comfortable dealing with her. After she had helped me figure out which machine I needed she sold me the Nurit 8000. After I told her I was doing an art showing that had neither a phone or electricity this weekend and I really needed the machine she made sure that it was expedited to me. I received it today. What a financial boost it will be for my company to be able to take credit cards over the weekend. I have dealt with people in business for over 30 years and it is my opinion that she went above and beyond the call of duty. A rarity in this day and time. Thanks Becky. Vantage Card Services and Roger Purdy are the best in the business. I have been with Roger and Vantage since I opened. He has always taken great care of us. When we need anything, Roger always answers his cell phone or calls us right back. It is nice to always get a real person and not an automated system or some helpdesk 2000 miles away who has no
idea who I am. Slope's has been using Vantage Card Services for eight years. We went with Vantage because of their competitive rates. We didn't realize just how GREAT the personal service would be. When we decided to begin accepting credit cards, Vantage Card's reputation and pricing made them the clear choice. Fifth Group uses Vantage for processing bankcards at its four restaurants and our catering company offices. We have been very pleased with their reliable service and excellent customer support. Mr. Hardison, Ted, Dear Mr. Hardison, Steve’s commitment to Vantage Card Services, Inc. and his dedication to quality customer service is something very special. Even though Antiques of Scarsdale, Inc. is a small company, he never made us feel unimportant. He was a pleasure to work with and always accessible. I am not, normally, a person who will take the time to write a letter such as this—but Steve Duby truly deserves it! His efforts in our behalf were atypical of what one normally associates with a “salesperson”. With Steve, great follow through and ongoing customer service are paramount. I though you might like to hear from an appreciative customer. Sincerely yours, We've been using Vantage for nearly two years. Great service,
quick response and deposits. Have had two different companies
give quotes on their card services and both said they were unable
to beat my Vantage rates. Our Vantage customer rep has provided excellent service over the
past ten years with my restaurant. The service that is provided is incredible. We just had a problem
the other day where the terminal memory was full and we could
no longer do any transactions. Your customer service was very professional
and with their expertise we were able to fix the problem
very quickly and efficiently. Many thanks to them. Mr. Hardison, I was amazed at how little time and effort it took on my part. Please give Steve an “atta boy!” from us and thank him for the great job! Alice It's Wonderful to call and actually speak to an individual and
not a recording. I have just spent some time at your web site reading all the valuable information. For the last three days I have been researching credit/debit card processing sites and yours is the best so far. |
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