by Ty Hardison

Earning your customers' trust through PCI compliance

For your customers to purchase with confidence, make sure you are PCI compliant today.

Your business strives to not only grow in profitability, but also in maintaining a solid customer base. All of your valuable customers depend on you in order to safeguard their personal information, which can be achieved through compliance with PCI Security Standards. In light of recent, massive data hacks, consumers across the country are growing wary of merchants' abilities to protect their financial and sensitive information.

Being PCI compliant means your customers can shop with confidence at your place of business, according to the PCI Security Standards Council. Without this compliance, your business could be in danger of canceled accounts, payment card issuer and government fines, lawsuits and more. 

Despite the fact that businesses must be PCI compliant any time& … more

Merchant best practices to win more billing disputes

Merchant best practices to win more billing disputes At Vantage we work with many types of businesses to set up recurring billing for services. This work includes implementing the proper payment technology for their specific needs as well as establishing merchant services on Interchange pricing plans and managing transaction qualifications with PayView data analytics. Yet our billing clients often find that one of the most valuable services Vantage provides is in helping them establish policies to prevent and win service fee billing disputes.

Dispute resolution starts with putting policies in place with clear communications designed to limit disputes from arising and when they do to handle them in proactive ways to prevent them from turning into chargebacks where cardholders escalate their dispute to their card issuer.

However, inevitably, … more

eCommerce merchants should use AVS and card verification features

To protect against fraud, eCommerce merchants should use AVS and card verification features.

eCommerce businesses should use two built-in card security features when accepting card-not-present (CNP) transactions. When a transaction is submitted to the card payment processor, the authorization approval or decline response is able to determine three things: if the card is in good standing, if the card has been reported lost or stolen and if there are funds available to make the purchase. This approval or decline response is separate from two other responses that are available as card security features: address verification and the card verification value that is only printed on the physical card.

Address Verification Service (AVS) compares the address information that the cardholder provides during checkout to what is on record for that card number at the issuing bank. There are … more

The partner of choice: Vantage

Choose a merchant account provider with the best customer service and commitment to help you succeed.

When looking to partner with a merchant service provider, avoid settling with the ordinary and partner with the extraordinary. At Vantage, clients will benefit from our payment system consulting expertise and our state of the art credit and debit card processing services.

Successfully navigating through the complexities of pricing, technology and regulations with card processing can be difficult, but with a professional consultant and partner to guide you through the process, your business operations and profitability will have never been better. Our experienced team has serviced every kind of merchant, therefore we will work with you to determine what payment solution is best for your industry and business needs, along with providing you with resources and tools to best … more

Common merchant questions about EMV card-present transactions

Here is what you do if your restaurant's system is compromised.

As the card processing landscape is changing from mag-stripe to EMV chips with new regulations and technologies, merchants are seeking to understand the impact of these changes on their businesses. Here are two common merchant questions about EMV card-present transactions.

Question 1: Will accepting EMV chip cards prevent data from being stolen at my business?

EMV chip technology adds a layer of security to card-present transactions. Therefore, merchants installing EMV card readers would be limiting liability for fraudulent card transactions. This EMV technology protects against one type of credit card fraud, often called counterfeit fraud. EMV-chip cards are designed to decrease credit card counterfeiting by making them more difficult to copy. Unlike magnetic-stripe cards, which … more

The benefits of EMV terminals for retailers

Installing chip-card capable terminals in your retail store will give your customers some peace of mind.

Credit cards are an excellent source of convenience for both consumers and retailers alike. However, due to recent, massive credit card data breaches, some individuals are growing less confident about using them. For retailers, many are concerned because of the millions of dollars that are lost each year to fraudulent transactions. Therefore, many retailers are not just switching to EMV-ready terminals to protect themselves from liability, but also to help their customers feel more secure when purchasing items at their stores.

While making the change to avoid becoming liable for fraudulent purchases after the October liability switch is important, it isn't the only driving factor. These cards are embedded with security chips that make it more difficult to steal customers' credit … more

What to do if your restaurant's system is compromised

Here is what you do if your restaurant's system is compromised.

Though your restaurant may serve excellent meals and provide the best customer service in the city, if you run into trouble with credit card fraud, your valuable business will be driven quickly away. Trustwave, a global payment card security consultant, conducted a recent study where they discovered that nine out of 10 incidents in which cardholder data was compromised occurred at small merchants. Of these, 52 percent were in the food service industry. Surprisingly enough, more than twice as many of these fraud attacks occurred as a result of card-present transactions rather than online sales. 

Some of the reasons for certain security breaches occurring include operating on an unsecured internet network or using non-compliant, point of sale (POS) software, which … more

Staying PCI compliant

Maintaining PCI compliance is required for businesses that accept credit card payments.

When the Payment Card Industry Security Standards Council (PCI SSC) was formed in 2006 to better oversee the changes in PCI security standards, it was commissioned to discover ways to continually improve payment account security. Within this framework, the PCI Data Security Standard (PCI DSS) contains the requirements all companies must adhere to to securely store, transmit or process customers credit card data.

Achieving this compliance can be challenging for many businesses.Yet, if your business does not follow basic security steps outlined in PCI DSS, weaknesses can be exploited and enable fraudulent access to cardholders' credit card data, according to PCI Compliance Guide. 

If your business accepts credit card payments, you are … more

Streamline escrow services with DepositGuard

Whether you own one rental unit or multiple income properties, you've likely encountered the hassle and frustration that comes from collecting money from tenants.

Managing vacation properties can be a tedious process of collecting payments, holding security deposits in escrow and transitioning funds back to renters as soon as the stay has ended. For properties that are rented frequently on a seasonal or year-round basis, this can get particularly painstaking. That's why we we extend DepositGuard, an escrow service, as one of the payment solutions we offer at Vantage. 

Vacation rental markets naturally have a lot of clientele turnover. If you own or manage a dozen properties that are rented weekly, you may have hundreds of clients and renters in a single summer. Without a streamlined solution, that makes hundreds of security deposits and other payments to hold and process on an individual basis. You also may need to manage rental trust … more

Merchants should know the new EMV liability shift rules

Here are the rules all merchants should be aware of with the new liability shift happening in October.

One interesting new change during the switch to EMV cards for merchants and restaurants that accept tips is that the inserted chip card must stay in the terminal until the tip amount is put in and the transaction is complete. This change is made in an effort to lessen issues that occur with gift cards and prepaid cards regarding tip adjusting. However, Hotel News Now reports that there are basic rules all hotels, restaurants and retailers should be aware of that will go into effect after October 1.

According to Visa, when a magnetic card is swiped at a traditional terminal, the merchant is not usually liable as they are now. However, now when a chip card is used at a non-chip card compliant terminal, if the purchase was counterfeit, the liability has now shifted to that of the merchant … more