One of the best ways to identify payment processing models that are appropriate for your business is to learn from your customers. For leaders at supermarket chain Whole Foods, this has meant listening to their sought-after millennial demographic for direction about adopting Apple Pay and other digital payment options.
"We are, through the use of technology, building out and extending ourselves where our customers are whether it's through Instacart for home delivery, which we're doing more than any other grocery store in America now," Co-CEO Walter Robb said during the company's earnings call. "And we're really just getting started whether it's through affinity, which builds a personal connection to customers who will allow to customize their relationship with us [or] … more
This week, Nerd Wallet conducted a cost-benefit analysis of expanding enterprises to include payment card processing systems. While few industries rely on cash-only models of doing business in 2015, some holdouts may not be sold on the benefit of accepting card payments.
Some of the benefits included broader reach to new customer bases, ease and convenience, reduced trips to banks to make cash deposits and streamlined accounting. Emily Starbuck Crone also noted that in competitive industries, giving customers the option to pay with their cards can help businesses gain an advantage. She cited a vendor at a farmer's market as an example: In the past, these have been largely cash-based enterprises, but some customers might not have the physical currency to make a purchase. … more
From mobile payments to data security, April was an active month in the payment processing space. In case you missed it, here are some of the topics we covered on the Vantage Viewpoint blog last month:
Not all businesses require EMV terminals: Does yours?
Key takeaway: Just because a company doesn't require a new EMV terminal doesn't mean there aren't steps it can take to protect itself and its customers.
3 mistakes when selecting a payment processor
Key takeaway: With a host of regulatory and compliance considerations to make as well as cost and convenience, a third party service provider can help decision makers find the ideal solution.
Hospitality industry routinely the target of breaches
Key takeaway: All participants in the hospitality industry can be susceptible to … more
A new study by Forrester Research estimates that chip-and-pin signature technologies won't be "broadly adopted" in the U.S. until 2020, according to The Wall Street Journal. The findings temper misconceptions that the October EMV deadline will create sweeping and immediate change in the payment card industry. Instead, those transitions should be expected to happen incrementally over the next five years, at least.
Steven Norton of the Journal explains that instead of effecting a seismic shift in the way retailers process payments, the EMV deadline will do more to influence liability in the event of security compromises. He also cautions observers against the notion that chip-and-pin authentication will eliminate vulnerabilities in payment processing.
"But the switch to EMV … more
In 2015, convenience is a primary driver of innovation. In the payment processing space, providing customers with options for purchasing goods or services can improve their experience and open your business up to new customers. According to a survey by market research firm Ovum called "2015 Global Payments Insight," a customer-focused approach to omnichannel payment processing is catching on among retailers.
"While half of the retailers recognized in their responses that the customer is king, and the key driver to increase their payments investment, many are still hesitant to invest in technologies they are wary of," explains PYMNTS. "It's worth noting that 93 percent of retailers surveyed said they believe consumers want access to a broad selection of payments tools — … more
The 2015 EMV deadline arrives in October and many experts have speculated about how the widespread implementation will change the nature of cyberattacks. On this blog, we've discussed predictions that hackers will use all of their old tricks up until the EMV deadline in order to capitalize on the closing window of opportunity. However, Ian Murphy of RetailDive suggests the adoption of EMV systems will cause hackers to focus on card-not-present (CNP) transactions.
"CNP fraud is expected to more than double from a total of $2.9 billion in 2014 to $6.4 billion in 2018," explains Murphy. "And as an EMV transition proceeds in the United States, fraud will shift from card-present transactions to other types of card payments that so far lack stringent protocols for authentication, says … more
Earlier this year, we discussed the importance of conducting penetration tests. Recently, PYMNTS spoke to Graham Steel, CEO of Cryptosense, a company that creates software for testing vulnerabilities in secure systems. According to the site, Cryptosense focuses on back-end security gaps in PINs, security keys and other forms of encoded information.
"What we usually find are just little mistakes, little configuration errors or small things that are being done wrong," said Steel. "The things we find wrong are often easy and simple but they are hidden among all the other functions that are found in payments back office application. They are shallow, but they are hard to find because of all the other layers."
One of the best ways to ensure that your system … more
After a year of high profile breaches, some might assume that merchants are on high alert about payment card security. And while a majority say that the spate of compromises has caused them to think seriously about the issue, about 30 percent say the media attention has had little effect on their approach to data protection.
On this blog, we just discussed the findings of "Data Security in the Evolving Payments Ecosystem," a report by Experian and the Ponemon Institute. One of the study's areas of focus was on the response from merchants in relation to breaches at companies like Target, Home Depot and Michaels.
"Sixty-nine percent said highly publicized data breaches did increase their awareness about securing their payment processes," summarizes Roy Urrico of Payment Union … more
It seems that each week there's a new payment method on the market. Whether it's the launch of a new mobile payment platform or the looming October deadline for EMV migration, merchants may feel a sense of urgency to implement systems that give their customers a variety of options for purchases. However, a new study by Dublin, Ireland-based Experian and the Michigan-based Ponemon Institute found that retailers may need to realign their priorities when it comes to new payment platforms.
"While risk and security concerns loom, large and new technologies are being deployed because they offer vastly improved customer convenience. Throughout our study, we found a large percentage of companies are likely to keep moving forward with deployment of new technologies … more
Much has been written about the threat that ecommerce sites pose to brick-and-mortar retail operations. However, some experts say the tide may be shifting in favor of traditional storefront retailers.
This led Karen Webster of PYMNTS to ask the question: "Is physical retail a threat to Amazon?"
"Amazon is largely correct that consumers are driven by convenience, selection and price. But in a connected device world, those words now mean different things," she writes in an op-ed. "And the combination of smart devices and technology is helping retailers large and small and on and offline respond to how consumers now interpret what it means to deliver 'convenience.'"
This is to say that physical retail spaces have their own advantages when it comes to delivering on value … more